3. When we receive the return, we'll refund you your money or exchange your item and send you a confirmation email in regards to it. If we refund you, expect the funds to return to the card you payed with within 48 hours of our receiving of the return. For exchanges, we ship all replacements within 1-2 business days after we receive the return.
Pretty easy!
*We don't offer ANY refunds or exchanges on handlebars that are cut to order. Any set of handlebars we cut are final sale. If you are completely unsure what riding height you ride, select "No Compatibility/Only Cut to Size" and "24" when ordering handlebars.
Lost Shipments:
Once a shipment leaves our warehouse, we are no longer liable for it. If the tracking number provided to you doesn't work or shows an error, please contact the carrier to claim a dispute or to place a tracer. We do not offer refunds or replacements for lost or stolen goods. If you require special delivery instructions, please indicate them at the time of your order.
Please contact Freestyle Depot's customer service at
sales@freestyledepot.com for more information on returning an item. Thank you.
